Shipping + Delivery

Free shipping: 

Our goal is to offer you free shipping in USA and Canada.  

Shipping time:

• All US and Canadian orders take no longer than 10 days to arrive at their destination.

Also note: We may ship orders with multiple products separately to ensure you get your products as soon as possible.

Our Guarantee

• All your orders have a 30 day money back guarantee!
• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge; Just contact our support team at support@velcove.com and we will get in touch with you as soon as possible!

Please, *Note that we may ask you to send us a picture of the damaged product before shipping the replacement.

Important Remarks

• Refunds are not given on free items. However, replacements are given for items lost while shipping.
• Replacements are sent up to 7 days after receiving your item.
• For more information about refunds, please read our Refund Policy.

Tracking your order:

To track your order, we will send you all the tracking information to your e-mail.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days).

If you cannot find your tracking number, please get in touch with us at support@velcove.com